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常見問題
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Hasbro Pulse 擴展至亞洲是為了取悅粉絲，讓粉絲們方便取得我們最出色的產品，包括我們獨一無二且 Pulse 獨家提供的眾籌 HasLab 計劃。我們做出停止亞洲業務的艱難決定，暫時停下腳步以精進和改善我們的定位。
由 2025 年 1 月 10 日早上 9 時（GMT+8）起，Hasbro Pulse Asia 將繼續通過已得到授權的經銷商 Scalefast Singapore PTE. LTD.（以下簡稱賣家）接受預訂商品的訂單，直至 2025 年 1 月 12 日晚上 11 點 59 分（GMT+8），同時繼續接受現有庫存商品訂單直到 2025 年 2 月 7 日晚上 11 點 59 分（GMT+8）。此後客戶將無法再下單訂購。
您仍可登入及存取您的帳戶和訂單歷史記錄至 2025 年 12 月 31 日。
您現有的訂單及預購訂單將不會被賣家取消，這類訂單將在賣家向您收取費用並成功付款後仍然履行。於 2025 年 1 月 10 日前成功眾籌的 HasLab 計劃（意指於眾籌期內眾籌成功）已開始投產，相關的訂單並不會被取消。
5。我什麼時候需要為現有訂單，預購訂單或 HasLab 眾籌訂單付款？
- 僅包含現有庫存商品的訂單，在下單時我們已向您收取費用，您無需採取進一步動作。
- 同時包含預購商品和至少一件庫存商品的訂單，在下單訂購時我們已向您收取訂單全額，您無需採取進一步動作。
- 如訂單只有預購商品，而預計出貨日期為 2025 年 2 月 17 日或之前，我們會在 2025 年 1 月 19 日向您收取訂單總額。此同時適用於包含不同預計出貨日期的預購商品訂單。
- 如訂單只有預購商品，而預計出貨日期為 2025 年 2 月 17 日之後，我們會在 2025 年 2月 17 至 19 日向您收取訂單總額。此同時適用於包含不同預計出貨日期的預購商品訂單。
- 已成功眾籌的 HasLab計劃，這些訂單已在眾籌期結束約一周後開始收費，您無需採取進一步動作。
- 所有預購商品將會按預計出貨日期寄出及送到您手中。
- 僅包含現有庫存商品的訂單，在下單訂購時我們已向您收取費用。由於訂單將於 2 - 5 個工作天內寄出，您將無法取消訂單。
- 同時包含預購商品和至少一件庫存商品的訂單，在下單訂購時我們已向您收取訂單全額。您可在 2025 年 2 月 7 日晚上 11 點 59 分（GMT+8）之前：
- 取消整份訂單（如您於下單時選擇”所有產品合併發貨”而整份訂單尚未寄出）， 或
- 取消部份訂單（如您於下單時選擇”有貨時單獨發貨”, 部份商品已發貨，但預購商品尚未發貨）。您可取消訂單尚未發貨的預購商品。
- 於時限前如您未有取消整份或部份訂單，此後所有銷售都將視為完成交易，沒有例外。
- 取消整份訂單（如您於下單時選擇”所有產品合併發貨”而整份訂單尚未寄出）， 或
- 如訂單只有預購商品，您可在 2025 年 2 月 7 日晚上 11 點 59 分（GMT+8）之前，透過您的訂單歷史記錄或我們的客戶支援團隊取消訂單。此後您將無法取消訂單，我們將在 2025 年 2 月 17 日至 19 日期間向您收取費用。此後所有銷售都將視為完成交易，沒有例外。
- 已成功眾籌的 HasLab計劃，這些訂單已在眾籌期結束約一周後開始收費。您將無法取消已成功眾籌的 HasLab 訂單。
所有於 2025 年 1 月 10 日前訂立的訂單仍受送貨和退貨政策約束，詳請可參閱以下連結。
於 2025 年 1 月 10 日或之後訂立的所有訂單，不能退貨或換貨。然而，賣家仍會於送貨日期起計 30 日內，就以下情況安排退款：
- 產品包裝破損
- 產品有瑕疵或描述錯誤
- 訂單或產品重複
- 收到錯誤的產品
9。網站關閉後，我仍可更新訂單的收貨地址及聯絡資料嗎？
您仍可透過以下連結, 以聯絡我們更新有關資料。
10。訂單寄出後，我仍會收到確認寄出的電郵嗎？
當賣家確認您的產品已寄出後，您仍會收到確認寄出的電郵。
11。如我在網站關閉後需要協助（例如收到瑕疵商品、有疑問等），我仍會得到客戶支援嗎？
是的，我們仍然會提供客戶支援，您可以繼續透過以下連結聯絡我們。
12。我將來可以在哪裡購買 HasLab 或 Pulse Exclusive 產品？
根據供應及當地市場情況，您也許可以在當地零售商找到 HasLab 或 Pulse Exclusive 產品。
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如此常見問題文件與於 2023 年 2 月頒佈的銷售條款及細則, 及送貨和退貨政策不一致，請以此常見問題文件的條款為準。
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Frequently Asked Questions
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1. Why is Hasbro Pulse shutting down in Asia?
Hasbro Pulse was introduced in Asia with the goal of delighting our fans by offering convenient access to some of our best products, including our unique and exclusive HasLab Crowd-Funded Products. After careful consideration, we have made the difficult decision to pause our Pulse operations in Asia at this time. We appreciate your business and value your passion for our brands.
From 10 January 2025 at 9am GMT+8, Hasbro Pulse Asia, through its authorized reseller company Scalefast Singapore PTE. LTD (the “Seller”), will continue to take orders on pre-order items until 12 January 2025 at 11.59pm GMT+8; and orders on in-stock items until 7 February 2025 at 11.59pm GMT+8. Thereafter, customers will not be able to place any more orders.
Yes, you will still be able to login to access your Account and Order History. These functionalities will be available till 31 December 2025.
Your existing orders, pre-orders or Crowd-Funded Products (where the Minimum Commitment Goal Requirement has been reached within the Project Backing Period) (from now on, the “Successfully Funded HasLab Products) concluded before 10 January 2025, will not be cancelled by the Seller — these orders will be fulfilled after the Seller has charged you, and payment has successfully gone through.
5. When will I be charged for my orders, pre-orders or HasLab Crowd-Funded Products?
- For orders containing only in-stock item(s), your total order has already been charged at the time of purchase — no further action is required.
- For orders containing a mix of pre-order item(s) and at least one in-stock item, your total order has already been charged at the time of purchase — no further action is required.
- For orders containing only pre-order item(s) with estimated shipping date(s) by 17 February 2025, you will be charged for the total order by 19 January 2025. This also applies to orders with multiple pre-order items that have different estimated shipping dates.
- For orders containing only pre-order item(s) with estimated shipping date(s) after 17 February 2025, you will be charged for the total order between 17 to 19 February 2025. This also applies to orders with multiple pre-order items that have different estimated shipping dates.
- For orders placed on Successfully Funded HasLab Products, your order was charged one week after the Project Backing Period ended — no further action is required.
- All pre-order items will be shipped to you based on their corresponding estimated shipping dates.
- For orders containing only in-stock item(s), your total order has already been charged at the time of purchase. You will not be able to cancel your order as your order would have already shipped within 2-5 working days.
- For orders containing a mix of pre-order item(s) and at least one in-stock item, your total order has already been charged at the time of purchase. You have until 7 February 2025 at 11.59pm GMT+8 to:
- Cancel your entire order, if you had chosen consolidated shipping, and the entire order has yet to be shipped, or
- Cancel part of your order, if you had chosen separate shipping, and the in-stock item(s) have been shipped, but you are still waiting for the pre-order item to be shipped. In this case, you will be able to cancel the pre-order item that still needs to be shipped.
- If you have not fully or partially cancelled your order by that date, all sales will be considered final, and no exceptions will be made.
- Cancel your entire order, if you had chosen consolidated shipping, and the entire order has yet to be shipped, or
- For orders containing pre-order item(s) only, you have until 7 February 2025 at 11.59pm GMT+8 to cancel your orders either via your Order History, or through our Customer Support team. Thereafter, you will not be able to cancel your order, and we will proceed to charge you between 17 to 19 February 2025. If you have not cancelled your order by that date, all sales will be considered final, and no exceptions will be made.
- For orders placed on Successfully Funded HasLab Products, your order was charged approximately five (5) days after the Project Backing Period has ended. Per our Delivery and Return Policy, you will not be able to cancel your existing order on Successfully Funded HasLab Products.
All existing orders concluded before 10 January 2025 are subject to the Delivery & Return Policy available here.
You will not be able to benefit from a right of withdrawal or change of mind and return or replace your Products on all orders placed on or after 10 January 2025. However, within the 30 days from the date of your delivery, the Seller will continue to accept and organize a refund for “Damaged Items or Mistakes with Order” if you have:
- received an item with damaged packaging
- received a defective or misdescribed item
- received a duplicated item and/ or order
- received a wrong item
9. Will I still be able to update my shipping address and contact details after the site is closed?
Yes, you will still be able to update your shipping details — please send a request via our Contact Us form.
10. Will I still be able to receive fulfillment/ shipment confirmation e-mails for my existing orders or pre-orders?
Yes, you will continue to receive Fulfillment Confirmations E-mails once the Seller confirms that the specific Products have been dispatched.
11. Would there be Customer Support if I require assistance (e.g., received defective item, have inquiries etc.) after the site has shut?
Yes, we will still have continued Customer Support — you may continue to inquire via our Contact Us form.
12. Where can I get HasLab or Pulse Exclusive products in the future?
Subject to availability and local jurisdictions, you may be able to find HasLab or Pulse Exclusive products at your local retailers.
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In the event of conflict between the published Terms and Conditions of Sale (dated February 2023), the Delivery & Return Policy, and the terms and conditions of this FAQ document, the terms and conditions on this FAQ document shall prevail.
